Leisure

Every travel agent’s best friend: essential features for a booking platform

Last updated December 12, 2023

In the ever-evolving world of travel, staying ahead of the curve requires travel agents like you to have access to cutting-edge technology that streamlines your workflow and enhances the overall client experience. 

You already know that a crucial tool in your arsenal is a comprehensive B2B travel portal that caters to your unique needs. In this article, we’ll explore the essential features that travel agents should look for in a B2B travel management tool to ensure success in the competitive travel industry.

Search Engine with Filters:

A robust search engine is the backbone of any efficient booking platform. Travel agents need a tool that allows them to quickly search and filter through a vast array of options, such as destinations, accommodation types, room types, available add-ons, and other options that benefit the travel agent. The ability to refine searches based on specific criteria ensures that you can match your clients with the perfect travel options. Advanced features, such as those provided by the StayGlobal booking platform, give travel agents extra leverage.

Set Commission:

Flexibility is key when it comes to setting commissions. You should have the ability to easily set and adjust your commission rates for different clients. This feature not only provides clarity and transparency but also ensures you understand how you will be compensated for your efforts.

Manage Clients:

An effective B2B travel portal should offer a comprehensive client management system. You need to keep track of your clients’ preferences, past bookings, and travel history. A user-friendly interface for client management streamlines communication and allows for personalised service.

Create Quote Baskets:

The ability to create and manage quote baskets is essential for travel agents juggling multiple itineraries. This feature allows you to compile various travel options, share them with your clients, and easily make adjustments based on client feedback. A bonus to the StayGlobal platform is that you can forward quote baskets to Stay Specialists who can further refine your search based on selected accommodation options.

Easy Add-ons:

Travel plans often involve additional services and activities, particularly if you’re creating a highly personalised travel plan. A B2B travel management tool should support add-on requests such as excursions, meal options, and airport transfers. This not only enhances your booking experience but also presents additional revenue opportunities for you!

Automations:

You know better than anyone that time is of the essence in the travel industry – that’s why it makes sense to automate travel agency bookings. Automation features, such as automated reminders, confirmations, and follow-ups, can significantly reduce your manual workload and ensure that nothing falls through the cracks.

Google Maps Integration:

An integrated Google Maps functionality in the booking platform can help you visualise your client’s travel plans. This feature enhances the planning process and provides valuable insights into the surrounding areas of accommodations and attractions.

Predictive Search:

A predictive search function, whether on whole words or part of a word, can save time and improve efficiency by anticipating search queries and providing suggestions. This feature enhances the user experience for both travel agents and their clients.

Attractive Images:

Visual appeal matters to your clients. A B2B travel portal should include high-quality images of destinations, accommodations, and activities to help you understand or even showcase the beauty and uniqueness of various options to your clients.

Favourites:

The ability to mark and save favourite options is a small yet powerful feature that can help you streamline your decision-making process. This feature is particularly useful when dealing with repeat clients, when selecting a preferred hotel for one of your packages, or when refining travel options over time.

Payment Gateways:

Seamless and secure payment processing is simply non-negotiable. A B2B travel management tool should support multiple payment gateways to accommodate the diverse preferences of your clients, while providing you with the security of knowing that all card details remain safe.

Reviews and Ratings:

Access to real-time reviews and ratings for accommodation is invaluable as you narrow your options. This feature allows you to make informed recommendations and build trust with your clients.

24/7 Customer Service:

In a globalised world with different time zones, having 24/7 customer service support is essential. A reliable support system ensures that you can address any urgent issues promptly, providing peace of mind to both you and your clients.

Your all-in-one B2B travel management tool: StayGlobal

Choosing the right B2B travel portal is a strategic move for travel agents looking to thrive in a competitive industry. By prioritising features such as a robust search engine, commission flexibility, client management, integrations with tools like Google Maps, and quick requests on additional services, you can elevate your services, streamline your operations, and ultimately provide exceptional experiences for your clients. 

In this pursuit, our platform, StayGlobal stands out as a game-changer for the travel industry. StayGlobal is an accommodation booking platform designed with travel agents like you in mind, and offers a comprehensive solution to address the unique needs of the modern travel professional. With StayGlobal, you can confidently tailor travel experiences, creating unforgettable journeys for your clients. Travel agents who register on the platform receive a complimentary demo session with a dedicated Stay Specialist.

In a world where efficiency and personalisation are paramount, StayGlobal stands as a reliable partner for all travel agents, facilitating seamless booking processes and elevating the standard of service in the travel industry.

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