There’s no such thing as a dull moment in the exhilarating world of travel. While you may spend your days making your clients’ travel dreams come true, there inevitably comes that moment that tests even the most seasoned travel agent’s resolve – a fully booked favourite hotel.
(Yes, this is a prime example of why travel agents are so vital in an automated world!)
As travel agents, we understand the heartache of not being able to fulfil our clients’ desires instantly – but fear not, for every challenge is an opportunity waiting to be embraced. In this blog post, we’ll delve into the art of transforming such situations into positive adventures, ensuring your clients still experience the exceptional accommodation they crave – even if that adventure involves alternate hotel options!
Here’s what to do when a hotel is fully booked
When your client’s favourite hotel is fully booked, it might initially feel like a daunting task to find alternate hotel options or to try negotiating with the hotel to open up a room for you – and then you have to think of how to break the news to your clients. After all, you’ve worked tirelessly to craft the perfect itinerary, and this unexpected twist can undoubtedly stir up stress. However, consider this as an exciting detour that could lead to discovering hidden gems and uncharted territories. Embrace the challenge with an open mind, and you might even stumble upon a new favourite that your client hadn’t considered before.
First things first: don’t panic
Last-minute changes can send anyone into a frenzy, but as a travel agent, you earn your bread and butter by navigating uncertainty. Rather than letting anxiety take the reins as you ponder how to get a room at a sold-out hotel, take this opportunity to showcase your problem-solving prowess. Your ability to remain composed and adapt to unexpected situations will not only ease your client’s concerns but also reinforce their trust in your expertise.
Yes, you can book last-minute hotels
Don’t be afraid to flex your negotiation skills! Even though you may not find room availability online, it doesn’t necessarily mean the hotel is at full occupancy. Reach out to the fully booked hotel and discuss the situation with their management. Oftentimes, they might be willing to accommodate your request by opening up a room that wasn’t initially available. This can be the perfect chance to demonstrate your dedication to going the extra mile for your clients.
Explore alternate hotel options
A fully booked hotel can lead you down the path of discovery. Don’t be afraid to take a chance and book last-minute hotels! Research and present your clients with a range of alternative accommodations that match their preferences. Who knows, this could introduce them to a new neighbourhood, a unique boutique hotel, or an exquisite hidden gem that they may have otherwise overlooked.
When in doubt, let Global Accommodation sort it out
Recognising that not all alternatives are created equal, Global Accommodation can handpick alternatives and help you book last-minute hotels that align perfectly with your client’s preferences. This personalised touch ensures that the alternative option isn’t just a placeholder but a destination in itself, enhancing your client’s overall travel experience.
In the grand mosaic of travel, a fully booked hotel is akin to a challenging puzzle piece, requiring a creative solution. Fortunately, you don’t have to solve this puzzle on your own. With Global Accommodation at your side, you can let go and let our experts weave a new narrative, infusing the canvas with depth and vibrancy. Trust us to transform stumbling blocks into captivating tales, obstacles into cherished recollections, and booked-solid hotels into the very stepping stones of extraordinary expeditions.
So, the next time your client’s favourite hotel is fully booked, smile, take a deep breath, and let Global Accommodation and your resourceful spirit guide you towards an alternative that will leave your clients overjoyed. After all, it’s not just about accommodation; it’s about crafting unforgettable adventures that linger in the heart and soul for years to come.
